Frequently Asked Questions.

What is the actual product?

Sync Energy AI is an analytics software-suite, that can be customized for different workflows for every engineering or decision-making roles within electric utilities.

Sync’s features and computing capabilities can be used as a desktop software (Windows), smartphone and tablet apps (iOS, iPadOS, Android) and also as RESTful APIs for developers.

Visit the products page for more information.

Is there a free trial?

Absolutely! For all of our products, we would be very happy to a free proof-of-concept project for your utility, commercial facility or industry use case . Email us support@syncenergyai.com to try Sync in one of your projects risk-free, at no-cost.

Where Sync work on your system?

• Sync’s Energy AI tech and software can be installed on on premise serves or company owned devices (computers and portable smart devices) and accessed by multiple end users of the same product.

• Our software can be installed as offline desktop app for Windows machines

• We also serve Energy AI to GIS professionals as a ArcGIS extension/add on.

• Disaster scientists, developers, and data scientists can use Sync Energy AI as RESTful API calls.

What about pricing?

Sync’s Energy AI tools are free to try. Schedule a demo and we will do a free proof of concept for your organization.
All Energy AI customers are unique and hence our pricing varies by your industry and use case.

We provide deep discounts for facilities serving disaster prone areas and neighborhoods. Access to Sync Energy AI is free for university researchers and non profits. See if you qualify today.

How does it work? What’s the tech behind this?

Sync Energy AI is a foundational technology, or a platform upon which multiple applications can be built. Read more about our technology here.

The most common use cases for Energy AI is predicting power outages for utilities and other businesses.

Who are Sync’s products and users?

We understand that the workers, first responders, engineers and professionals in the energy and power delivery industry vary in roles and responsibilities.
Sync’s Energy AI based tools, such as Outage Analytics Assistant - is designed for electric power utilities. Our product power distribution planners, distribution system engineers, as well as engineers and crew working on storm duty.
Our Business Uninterrupted product is a customizable real-time dashboard for hotels, hospitals, manufacturing plants, large and small commercial facilities. Facility and operations managers and there team of electricians and maintenance crew are users of the app.

Do you have REST APIs?

Our technology is also available as RESTful APIs for developers/data scientists/decision makers of other industries. For GIS professionals, we have also developed an ArcGIS add-on extension, bringing energy industry insights to spatial data science.

What are Sync’s use-cases?

Sync Energy AI is most commonly used for electric utilities worldwide to predict power outages, identify at-risk trees for proactive (or off schedule) vegetation management and scheduling and optimizing restoration workflows. Reliability Forecasts combined with Peak forecasts enable utilities to be more resilient to extreme operating conditions.
Our products are also being used by facilities operations teams, and electricity maintenance and continuity teams at critical facilities (hospitals) and commercial facilities (hotels, warehouses, manufacturing units) to predict and maintain reliability within their campuses and building units.

Learn more about our products here.

What about data security and compliance?

We are very serious about data governance. No customer information data is saved in our servers. Also, our software can be installed completely offline or within company-wide on-premise servers. Our software is NERC CIP and GDPR compliant.

Where is Sync’s technology and company based?

Sync is based in Birmingham, AL, USA - and all US-related company data and products is developed and stored within servers located within the United States, by a team based locally. Sync has an international office in Kolkata, India for international businesses.

I am not an utility, but I am interested in leveraging Energy AI.

That’s great! Every one needs energy, and thereby everyone need access to Energy AI. Please contact us, and we will schedule a demo to understand your use case and deliver.